Archived update on cybersecurity incident

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Systems updates

The investigation into the cybersecurity incident is ongoing and we continue to work with CrowdStrike and other third-party cybersecurity experts.

At this time, our investigation indicates there is no impact to our cloud-based systems and applications and that the unauthorized activity is limited to certain on-premise systems. 

Communicating with Boston Scientific

Customers may continue communicating and exchanging information with Boston Scientific through their normal channels, including with sales representatives and other employees, in email and established digital platforms and connections.  

While the timeline for a full restoration is not yet known, we are currently working on restoring affected functions and systems access.

Ordering and shipping -- customers can continue to place orders 

The incident is affecting access to certain operating systems and business applications, including the ability to manufacture products, as well as process and ship customer orders. We are working to resume these operations as quickly as possible.

We are able to intake orders electronically (through EDI and local applications) and place them in a queue for future fulfillment. 

We recognize the challenges incidents like this can create for customers, patients and suppliers and we appreciate your patience, trust and continued partnership as we work through this situation.